TERRY LABORATORIES, LLC TERMS OF SERVICE

Effective Date: May 16, 2025

  1. General Terms
    Terry Laboratories, LLC (“Terry Laboratories”, “we”, “our”, or “us”) supplies aloe vera extracts, concentrates, powders, and shea butter globally. These Terms of Service govern all purchases.By placing an order, you (“Customer”, “you”, or “your”) agree to be bound by these terms.For information about how we collect, use, and protect your personal information, please review our Privacy Notice / Website Terms.
  2. Payment Methods
    We accept the following forms of payment:

    • Check
    • Wire Transfer
    • ACH
    • Credit Card (processed securely via Adyen)All credit card transactions are subject to authorization by your card issuer and processed via the Adyen payment gateway. Orders may be delayed or canceled if payment is not authorized.
  3. Delivery
    Orders are fulfilled based on product availability. Shipping is available worldwide via land, sea, air, or combinations thereof. Shipping costs and estimated delivery times will be provided during the order process.We currently ship to more than 60 countries. Please contact our team for the full list of supported destinations.
  4. Refunds and Returns
    Customers have 90 days from the receipt of goods to request a return. To initiate a return, customers must obtain a Return Material Authorization (RMA) by contacting our supportteam. If you purchased from a distributor, returns must be handled through that distributor within the same 90-day window.Accepted reasons for return include:

    • Incorrect product or quantity
    • Suspected or confirmed contamination
    • Product not meeting specifications
    • Missing Certificate of Analysis
    • Damaged product or packaging
    • Incorrect or incomplete labelingOnce material is returned and inspected by our Quality Department, a decision will be made on whether to issue a credit memo. Refunds will be processed to the originalpayment method in accordance with Adyen’s refund procedures.
  5. Order Cancellations
    Orders cannot be canceled once processed or shipped. To request a cancellation, contact us as soon as possible. All cancellation requests will be considered but are not guaranteed.
  6. Limitation of Liability
    Terry Laboratories shall not be liable for any indirect, incidental, or consequential damages resulting from the use of or inability to use our products. Our total liability is limited to the purchase price of the product.
  7. Governing Law
    These terms are governed by the laws of the State of Florida, U.S.A., without regard to its conflict of law rules.
  8. Binding Arbitration
    Any dispute arising out of or relating to these terms, including their existence, validity, or termination, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

    • The arbitration will take place in Brevard County, Florida.
    • Proceedings will be conducted in English.
    • Judgment on the award may be entered in any court with jurisdiction.
    • Each party will bear its own legal fees unless otherwise awarded by the arbitrator. This clause does not prevent either party from seeking equitable relief in court.
  9. Contact Information

Terry Laboratories, LLC

7005 Technology Drive, Melbourne, FL 32904 info@terrylabs.com

321-259-1630